KB Article #6711
If a VIN has a recall notice on it, a VIN recall alert will appear for the vehicle in CollisionLink Shop.
VIN recall notifications will be available for the following OEMs in the following countries:
- GM: U.S. and Canada
- Ford: U.S. and Canada
- Mercedes-Benz: U.S.
- Stellantis: U.S. and Canada (Chrysler, Dodge, Eagle, Fiat, Jeep, Plymouth, Ram)
- Toyota: U.S. and Canada
Notes:
- VIN recall information displayed will be for the specific vehicle.
- Provided VIN recalls will always be open recalls.
- The shop's country determines which country's data will be used to identify a recall. If a vehicle crosses country lines (e.g. between Canada and the U.S.), the VIN recall will not display. For example, if a vehicle with a Canadian VIN has a VIN recall but is being repaired in the U.S., the VIN recall notification will not display.
- VIN recall information is refreshed every 30 days. If a recall for the vehicle was taken care of within those 30 days, there is a chance that the recall will still display in CollisionLink Shop.
- For any questions related to the VIN recall, contact your preferred dealer.
To view VIN recall information:
- If a VIN has an associated recall, an alert will appear below the VIN, regardless if it is an unsent order or an open job.
- For more details on the recall, click the notification.
- If needed, click Print to use your Internet browser's print functionality to print the recall notice.