IMPORTANT! This article is only for shops and/or dealers currently participating in a pilot program.  Please stay...
Updated May 18, 2026 15:44

KB Article #8660Per OEM directive, a minimum dollar amount or OE Write Percentage (%) threshold must be met for pa...
Updated October 15, 2025 19:19

KB Article #2804 CollisionLink Shop allows you to send quotes and orders to your dealership of choice in just a fe...
Updated April 15, 2022 14:27

KB Article #6324 With CollisionLink Shop's Upfront Pricing, you can see a dealer's pricing for OE part alternative...
Updated June 25, 2021 06:00

KB Article #6712 Need to get a price quote for one or more parts on your order? CollisionLink allows you to quickl...
Updated June 25, 2021 06:00

KB Article #2832 Once your order is sent to your dealer, it will move to the Jobs tab of CollisionLink so you can ...
Updated October 15, 2021 19:29

KB Article #2815 If no dealer is assigned to a CollisionLink Shop order, the Dealer box in the Unsent Orders List ...
Updated July 06, 2023 14:10

KB Article #3292 A supplement is a part added to the original estimate or changed (a price change or part number c...
Updated June 25, 2021 06:00

KB Article #6717 If you have multiple orders that are ready to go as soon as they are imported into CollisionLink,...
Updated June 25, 2021 06:00

KB Article #3579 Orders can be resent through CollisionLink without reimporting your estimate. This allows you to ...
Updated April 20, 2023 13:51

KB Article #6711 If a VIN has a recall notice on it, a VIN recall alert will appear for the vehicle in CollisionLi...
Updated July 26, 2022 17:35

KB Article #2783 Use the process parts return feature to notify your dealer of parts being returned for credit. T...
Updated March 10, 2023 13:12

KB Article #2823 CollisionLink Shop allows you to print the contents of any tab (Unsent Order, Dealers, Jobs) you ...
Updated May 23, 2022 13:20

KB Article #2805 In order to ensure that you have all the parts you need, additional parts can be added to an unse...
Updated June 07, 2022 17:19

KB Article #2767 Once a CollisionLink job has been completed, it can be archived to keep your Open Jobs List bette...
Updated June 25, 2021 06:00

KB Article #2768 Once a CollisionLink job has been completed, it can be archived to keep your Open Jobs List bette...
Updated June 25, 2021 06:00

KB Article #3114 Parts on a written estimate that has been imported into CollisionLink Shop must be removed in you...
Updated June 25, 2021 06:00

KB Article #2825 A supplement is a part line that has been added to or changed (part line, quantity, or pricing) i...
Updated June 25, 2021 03:54

KB Article #6910 Archived orders can be resent through CollisionLink without reimporting your estimate.  To resen...
Updated November 24, 2021 19:22

KB Article #3215 CollisionLink Shop allows users to print an approved certificate for a specific parts program to ...
Updated June 25, 2021 06:00

KB Article #3315 CollisionLink Shop's Event Log feature displays time stamps and details of all the events that oc...
Updated June 25, 2021 06:00

KB Article #2994 CollisionLink Shop users have the ability to indicate in-stock parts on an estimate.  After impor...
Updated June 25, 2021 06:00

KB Article #2929 Original equipment collision parts are designed, engineered, and tested by OEMs to meet the preci...
Updated June 25, 2021 06:00

KB Article #2771 Notes can be used to indicate a desired ship date or any special instructions you need to provide...
Updated June 25, 2021 06:00

KB Article #2757 Photos can be added to Unsent Orders or Jobs in CollisionLink Shop. Use this feature for hard-to-...
Updated June 25, 2021 06:00

KB Article #2753 For easy reference, CollisionLink Shop allows you to view and print the VIN details so you can ke...
Updated June 25, 2021 06:00

KB Article #2752 Orders that you do not need can be deleted from your Unsent Orders List at any time. Once an orde...
Updated June 25, 2021 06:00

KB Article #2748 CollisionLink allows you to quickly locate an unsent order or open job (sent orders that have not...
Updated June 25, 2021 06:00

KB Article #195 The following is an optional process for receiving CollisionLink orders within Mitchell Repair Cen...
Updated December 17, 2019 16:34