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Processing CollisionLink Shop Transactions
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Ordering DiscountOE Parts
IMPORTANT! This article is only for shops and/or dealers currently participating in a pilot program. Please stay...
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Order Does Not Qualify for OEM Parts Program Alerts in CollisonLink Shop
KB Article #8660Per OEM directive, a minimum dollar amount or OE Write Percentage (%) threshold must be met for pa...
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Sending Orders to Your Dealer with CollisionLink Shop
KB Article #2804 CollisionLink Shop allows you to send quotes and orders to your dealership of choice in just a fe...
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Sending Orders with Upfront Pricing in CollisionLink Shop
KB Article #6324 With CollisionLink Shop's Upfront Pricing, you can see a dealer's pricing for OE part alternative...
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Sending a Quote Request to a Dealer with CollisionLink Shop
KB Article #6712 Need to get a price quote for one or more parts on your order? CollisionLink allows you to quickl...
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Viewing a Dealer Response to an Order in CollisionLink Shop
KB Article #2832 Once your order is sent to your dealer, it will move to the Jobs tab of CollisionLink so you can ...
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No Dealer Assigned to a CollisionLink Shop Order
KB Article #2815 If no dealer is assigned to a CollisionLink Shop order, the Dealer box in the Unsent Orders List ...
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Deleting Supplemental Orders From a Job in CollisionLink Shop
KB Article #3292 A supplement is a part added to the original estimate or changed (a price change or part number c...
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Sending Multiple Orders to Your Dealer at One Time in CollisionLink Shop
KB Article #6717 If you have multiple orders that are ready to go as soon as they are imported into CollisionLink,...
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Resending an Order to a Dealer Through CollisionLink Shop
KB Article #3579 Orders can be resent through CollisionLink without reimporting your estimate. This allows you to ...
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Viewing VIN Recall Information in CollisionLink Shop
KB Article #6711 If a VIN has a recall notice on it, a VIN recall alert will appear for the vehicle in CollisionLi...
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Returning Parts with CollisionLink Shop
KB Article #2783 Use the process parts return feature to notify your dealer of parts being returned for credit. T...
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Printing Job/Order Information in CollisionLink Shop
KB Article #2823 CollisionLink Shop allows you to print the contents of any tab (Unsent Order, Dealers, Jobs) you ...
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Manually Adding Parts to an Unsent Order in CollisionLink Shop
KB Article #2805 In order to ensure that you have all the parts you need, additional parts can be added to an unse...
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Archiving Jobs in CollisionLink Shop
KB Article #2767 Once a CollisionLink job has been completed, it can be archived to keep your Open Jobs List bette...
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Viewing/Searching for Archived CollisionLink Shop Jobs
KB Article #2768 Once a CollisionLink job has been completed, it can be archived to keep your Open Jobs List bette...
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Removing Parts in a CollisionLink Shop Order
KB Article #3114 Parts on a written estimate that has been imported into CollisionLink Shop must be removed in you...
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Submitting Supplements in CollisionLink Shop
KB Article #2825 A supplement is a part line that has been added to or changed (part line, quantity, or pricing) i...
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Resending an Archived Order to a Dealer in CollisionLink Shop
KB Article #6910 Archived orders can be resent through CollisionLink without reimporting your estimate. To resen...
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Printing OE Part Certificates from CollisionLink Shop
KB Article #3215 CollisionLink Shop allows users to print an approved certificate for a specific parts program to ...
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Viewing the Event Log to Track Order Progress in CollisionLink Shop
KB Article #3315 CollisionLink Shop's Event Log feature displays time stamps and details of all the events that oc...
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Identifying In-Stock Parts on an Estimate in CollisionLink Shop
KB Article #2994 CollisionLink Shop users have the ability to indicate in-stock parts on an estimate. After impor...
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Patented Parts Notification in CollisionLink Shop
KB Article #2929 Original equipment collision parts are designed, engineered, and tested by OEMs to meet the preci...
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Adding Notes to an Order / Viewing Dealer Notes in CollisionLink Shop
KB Article #2771 Notes can be used to indicate a desired ship date or any special instructions you need to provide...
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Adding Photos to an Order in CollisionLink Shop
KB Article #2757 Photos can be added to Unsent Orders or Jobs in CollisionLink Shop. Use this feature for hard-to-...
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Viewing VIN Details and Options in CollisionLink Shop
KB Article #2753 For easy reference, CollisionLink Shop allows you to view and print the VIN details so you can ke...
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Deleting Unsent Orders from CollisionLink Shop
KB Article #2752 Orders that you do not need can be deleted from your Unsent Orders List at any time. Once an orde...
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Searching for Unsent Orders or Open Jobs in CollisionLink Shop
KB Article #2748 CollisionLink allows you to quickly locate an unsent order or open job (sent orders that have not...
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Receiving Parts/Viewing Dealer Responses in Mitchell Repair Center
KB Article #195 The following is an optional process for receiving CollisionLink orders within Mitchell Repair Cen...
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Submitting CollisionLink Parts Orders Using Mitchell Repair Center
KB Article #197 To process an order using Mitchell Repair Center: Click Repair Orders. Click Whiteboard. Dou...