Sending a Quote Request to a Dealer with CollisionLink Shop

KB Article #6712

Need to get a price quote for one or more parts on your order? CollisionLink allows you to quickly send the request to your dealer, get a response, and then commit to purchase with a simple workflow. 

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View a short video on this topic!

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To send a quote request to a dealer: 

1. From the Unsent Orders tab, click on the vehicle to view the order details. 
   
2. Review the Unsent Order Details section. 
   1. If needed, type a repair order number in the RO # field.
      
   2. Verify the dealer you want to order from is displayed in the Dealer field. If not, click the drop-down menu to select the one you want from the list.
      
   3. Verify the Estimator, Payer, and Mileage information and update if needed.
      
3. Next, review the Parts List. 
   1. Non-OE parts will automatically display the OE List price for their OE alternative. 
      
   2. If an automaker's icon displays next to a non-OE part line, it may qualify for a discount program if converted to an OE part. Hover your mouse over the icon to view program information. (Learn more about CollisionLink Shop OEM programs.)
      
   3. If your dealer provided upfront pricing for OE part alternatives to your non-OE specified parts, reviewing the pricing to determine if you want to immediately order the OE part and save time. (Learn more about Upfront Pricing.)
      
4. By default, OE parts will be sent as an order request and non-OE parts will be sent as a quote request. To change this, click the Request drop-down and select Quote. 
   
5. Use Add Part if items are missing from the order. (Learn more about adding parts to your order.)
   
6. If needed, add notes or photos to the order.
   
   
   1. Use the Add Note box to include any special instructions to the dealer--for example, indicating a desired ship date. (Learn more about using notes with CollisionLink.)
   2. Pictures can be sent to your dealer with the Add Image function. Use this feature for hard-to-identify parts or unique decals. (Learn more about sending photos to your dealer.)
7. Once you've verified all details of the order are correct, click Send to submit your order to your dealer. 
   
8. If payer information wasn't added, you may be asked for it before submitting the order. 
   1. Choose the appropriate payer option (Insurance, Fleet Company, or Customer Pay).
      
   2. If the Payer field is empty, add the payer's name.
      
   3. When finished, click Send.
9. If successful, a confirmation message will display in the upper right-hand corner. Your order will move to the Jobs tab.
   
10. Once your dealer responds to a quote, a notification will display at the top of all CollisionLink windows. Click the quote to view its details. 
    
11. Review the quoted parts. If there are any you wish to order, verify Order is selected from the Request drop-down.
    
    
    1. Be sure to select Decline for any parts you do not want. 
12. Click Respond to Dealer to send the job back to the dealer to fulfill the order and invoice the parts. 
    
13. On the Jobs tab, once the dealer has invoiced the parts and provided a deliver date, the Status will change to Responded.