Submitting Supplements in CollisionLink Shop

KB Article #2825

A supplement is a part line that has been added to or changed (part line, quantity, or pricing) in the original estimate. 

The process to review and submit a supplement depends on the status of the original order: 

• The original order has not yet been sent...
• The original order has been archived or deleted...
• The original order has been sent (open job)...

Note: If you manually import estimates into CollisionLink Shop, you do not need to perform this task for revised estimates. Revised estimates exported from your estimating system are automatically imported into CollisionLink Shop. 

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If the original order has not yet been sent to the dealer:

1. The unsent order will be updated to include the added supplements and/or part line changes from your revised estimate. 

Click here for more information on submitting unsent orders. 

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If the original parts order was archived or deleted:

1. A new order will be created on the Unsent Orders tab.
2. The unsent order will only include part lines for the supplements added in the revised estimate. 

Click here for more information on submitting unsent orders. 

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If the original parts order has been placed (Open Job):

1. The Unsent Supplements notification in the Shop Summary will update in real-time, indicating how many jobs with unsent supplements you have in CollisionLink. Click Unsent Supplements. Select the vehicle the supplement was added for.
   
2. The Supplement Order tab for the job will display the parts that need to be sent to your dealer to fulfill. Review the Unsent Order Details section: 
   1. If needed, type a repair order number in the RO # field.
      
   2. Verify the dealer you want to order from is displayed in the Dealer field. If not, click the drop-down menu to select the dealer from the list.
      
3. Review the supplements in the Parts List. 
   1. Non-OE parts will automatically display the OE List price for their OE alternative. 
      
   2. If an automaker's icon displays next to a non-OE part line, it may qualify for a discount program if converted to an OE part. Hover your mouse over the icon to view program information. (Learn more about CollisionLink Shop OEM programs.)
      
4. By default, OE parts will be sent as an order request and non-OE parts will be sent as a quote request. To change this, click the Request drop-down for the part and select from the available options: 
   
   
   1. Quote: The dealer will respond with a price quote. You can then review each quote and either accept or decline it before the parts are invoiced.
   2. Order: The dealer will process and invoice these parts upon receipt of the order. 
   3. Do Not Process: This will notify the dealer you have the part in stock and they should not send the part. 
5. Use Add Part if items are missing from the order. (Learn more about adding parts to your order). 
   
6. If needed, add notes or photos to the order.
   
   
   1. Use the Add Note box to include any special instructions to the dealer--for example, indicating a desired ship date. (Learn more about using notes with CollisionLink). 
   2. Pictures can be sent to your dealer with the Add Image function. Use this feature for hard-to-identify parts or unique decals. (Learn more about sending photos to your dealer). 
7. Once you've verified all details of the order are correct, click Send to submit your order to the dealer. 
   
   
   1. If desired, click Save to return to the unsent order at a later time for further review. 
8. Once sent, a confirmation message will display in the upper right-hand corner. 
   
9. The tab will change to display the transaction details. Your order will appear in the Jobs tab, where you can track its progress and view response and deliver information from your dealer. (Learn more about reviewing dealer responses).