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Processing CollisionLink Shop Transactions
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Ordering DiscountOE Parts
KB Article #8871DiscountOE parts are handpicked and priced by OEMs to provide a more competitive edge for...
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Order Does Not Qualify for OEM Parts Program Alerts in CollisonLink Shop
KB Article #8660Per OEM directive, a minimum dollar amount or OE Write Percentage (%) threshold must be m...
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Sending Orders to Your Dealer with CollisionLink Shop
KB Article #2804 CollisionLink Shop allows you to send quotes and orders to your dealership of choice in ...
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Sending Orders with Upfront Pricing in CollisionLink Shop
KB Article #6324 With CollisionLink Shop's Upfront Pricing, you can see a dealer's pricing for OE part al...
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Sending a Quote Request to a Dealer with CollisionLink Shop
KB Article #6712 Need to get a price quote for one or more parts on your order? CollisionLink allows you ...
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Viewing a Dealer Response to an Order in CollisionLink Shop
KB Article #2832 Once your order is sent to your dealer, it will move to the Jobs tab of CollisionLink so...
Capture More Profit with CollisionLink Plus
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Introducing CollisionLink Shop Plus
KB Article #6934 Capture more gross profit and save more administrative time with CollisionLink Plus! Col...
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Using VIN Scrubbing in CollisionLink Shop Plus
KB Article #6926 CollisionLink Shop Plus uses VIN scrubbing to identify parts and provide alerts about pa...
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Using the OEM Catalog in CollisionLink Plus
KB Article #6942 Part information can be found directly within a CollisionLink Plus order with the OEM ca...
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Viewing Dealer Inventory in CollisionLink Shop Plus
KB Article #6928 CollisionLink Shop Plus accounts can view part availability at your preferred dealership...
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Upgrading Your CollisionLink Shop Account to CollisionLink Plus
KB Article #6831 You can upgrade your CollisionLink Shop account to CollisionLink Plus at any time to acc...
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Adding Additional Parts to an Unsent Order in CollisionLink Plus
KB Article #6967 If a part is not already on the unsent order, you can add it using the Add Part option o...
Exporting Estimates to CollisionLink Shop
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Updating the Estimate Uploader Tool to the Current Version
KB Article #3310 On May 13, 2022 OEC released version 4.3.1.1 of the Estimate Uploader Tool. Please follo...
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Exporting Estimates into CollisionLink Shop
KB Article #7856With a few simple steps, CollisionLink Shop can automatically import orders exported from...
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Sending List Price to Your Estimating System with CollisionLink Shop
KB Article #3339 Once an estimate is imported into CollisionLink, you have immediate access to the most c...
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Sending/Exporting New Estimates From Your EMS to Create Orders in CollisionLink Shop
KB Article #3513 With a few simple steps, CollisionLink Shop can automatically accept estimate files--se...
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Manually Importing Estimates into CollisionLink Shop
KB Article #2789 Manual Import is an optional feature that allows you and your users to choose the specif...
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Updating Import Paths in the CollisionLink Shop Estimate Uploader Tool
KB Article #4968 After any changes or updates to your computer or Estimating Management System (EMS), it ...
Setting Up Your Estimating System
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Setting Up Your Estimating System to Send/Export Orders to CollisionLink Shop
KB Article #7854 There are two steps to setting up your estimating system to send/export orders to Collis...
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Adding/Attaching Dealers in ProfitNet
KB Article #209 Adding dealers is the first step in the setup process for ProfitNet. This involves two pi...
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Adding Dealers/Suppliers as Vendors in Mitchell Repair Center
KB Article #3283 After adding a dealer to your vendor list in Mitchell Repair Center, you will need to li...
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Changing Your Connected CollisionLink Shop Account in Mitchell Connect
KB Article #5821 Mitchell Connect allows users to change the CollisionLink Shop account that has been con...
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Receiving Parts in ProfitNet
KB Article #215 When you send an order to an e-commerce dealer who is subscribed to the dealer version of...
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Ordering Parts in ProfitNet
KB Article #213 Ordering parts through CollisionLink in ProfitNet is similar to creating a purchase order...
Adding/Managing Suppliers
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Setting Your Preferred Dealers in CollisionLink Shop
KB Article #2758 Your CollisionLink Shop administrator account allows you to specify which dealer you pre...
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Adding Dealers in CollisionLink Shop
KB Article #2801 Adding preferred dealers from the CollisionLink network to your Dealer List allows you t...
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Removing a Dealership from Your Dealer List in CollisionLink Shop
KB Article #2755 Dealerships that you no longer do business with can be removed from your CollisionLink S...
Managing Your Account
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Setting Up Text/Email Notifications in CollisionLink Shop
KB Article #3019 CollisionLink Shop users can set up text or email notifications to be sent to anyone in ...
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Setting Up and Existing User as an Administrator in CollisionLink Shop
KB Article #3018 CollisionLink Shop allows a user with an administrator account to set up to four existin...
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Changing Company Information in CollisionLink Shop (--Shop Administrators Only--)
KB Article #3015 Only CollisionLink Shop administrators have the ability to view and change the following...
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Managing Users in CollisionLink Shop (--Shop Administrators Only--)
KB Article #3013 As a CollisionLink Shop administrator, you have the ability to add user accounts for any...
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Viewing/Updating Your User Information in CollisionLink Shop
KB Article #2986 You can change your CollisionLink Shop account information (such as your name, phone num...
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Updating/Resetting Your CollisionLink Shop Password
KB Article #2984 You can change your CollisionLink Shop account password at any time. To do so, you must ...
Using CollisionLink with MyPriceLink
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CollisionLink Shop Workflow Using MyPriceLink
KB Article #3045MyPriceLink delivers real-time collision parts prices at the time an estimate is written....
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Using the MyPriceLink Lookup Tool in CollisionLink Shop
KB Article #3353The Price Lookup tool can be used to immediately obtain the part's List Price for all par...
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MyPriceLink Overview for Shops
KB Article #3111MyPriceLink is supported by all major estimating systems: Audatex Estimating CCC ONE® Est...
Getting Started with CollisionLink Shop
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Enrolling in a Parts Loyalty Program in CollisionLink Shop
KB Article #8768When you join a Parts Loyalty Program, you can earn rebates on collision orders submitted...
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OEC Solutions Training Webinars
KB Article #8572The OEC Customer Success and Optimization teams host webinar series for dealers and shops...
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Getting Started with CollisionLink Shop
KB Article #3515 New to CollisionLink Shop? Watch this short video to see how an order flows from your sh...
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Installing the CollisionLink Shop Estimate Uploader Tool
KB Article #2766 Overview What is the Estimate Uploader Tool? The Estimate Uploader Tool (EUT) is a tray ...
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Configuring CollisionLink Shop for the First Time
KB Article #3512 As the administrator, you have access to the features needed to set up CollisionLink Sh...
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CollisionLink Shop Video Tutorials
KB Article #6840